When you shop with us at www.chillz.co we ask for, and collect, personal information such as your name, billing and delivery address, telephone number, email address, items ordered and payment details.

We may also collect, and third-party providers of advertisements may also collect, information regarding your visit to www.chillz.co.  This may include where you are geographically, how you were referred to us (eg search engines or email marketing), your browser and device type, the pages you viewed and duration of your visit and any search terms used

We use this information to make your shopping experience as easy and enjoyable as possible.

• We use the information to process your order including delivery, payment and returns.
• For delivery purposes only, our Courier Service has selected access to your details.
• For statistical analysis and to continuously improve the CHILLZ website and the products and services offered to our customers.
• We also use the information to assist in the detection and prevention of fraud.

We will contact you by email to notify you of updates to your order.

We may also contact you by email if there is a problem with your order or if we need to get in touch regarding a refund.

Right of access – You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email.

In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information. This does not mean that we will charge for all subsequent access requests.

All orders must be returned to our nominated address within 30 days from your purchase date.Please get in touch with our team via email to arrange a return.

Please note that returns received after the 30 day period has expired will not be accepted and you will be ineligible for a refund. Where proof of postage before the 30 day period can be supplied, the return may be accepted but will incur a £10.00 re-stocking fee.

Returns must be unused and in a resaleable condition

Please contact our customer support team at [email protected] and arrange a return. You will be emailed a returns form which must be completed and order information for identification purposes and included within your return and instructions on our address. Please inform our team if you are not able to print your form.

Please note that our returns address is not the same as our dispatch address, and any un-arranged returns sent to the wrong address may not be processed.

Shipping charges for the return of the order are the responsibility of the customer, and are non-refundable unless there is a manufacturing issue. If the issue is seen to be through customer handling the shipping cost will be withheld from the refunded amount. We always recommend selecting a Tracked or Recorded service as CHILLZ cannot be held responsible for any undelivered or delayed returns.

Once we receive and inspect your return, refunds are processed within 2-5 business days.

You will receive an email notification from our store once your refund has been processed.

Please note that depending on the payment method you have chosen, it may take a few more days for the refund to appear on your statement.

As a general guideline (card payments), refunds can appear on your statement within 1-4 business days once they are issued, but can take up to 10 working days, depending on your bank’s processing times.